Booktlan

Platform · Module 07 of 12

Maintenance

Tickets with an owner and follow-through to closure.

The dripping shower gets reported out loud, forgotten in three days, and resurfaces as a two-star review. What has no owner and no date doesn't exist.

How Booktlan solves it

Everything is a ticket

The issue is captured where it's spotted — during cleaning, at the front desk — with a photo, a room and a priority. From that moment on, it has a history.

Owner and status always visible

Open, in progress, resolved. Who has it and since when. Old pending items don't hide: they age in plain sight.

The cost gets recorded

Parts and labor are logged on the ticket and flow into the property's expenses. Maintenance stops being an accounting black hole.

In the day-to-day

What changes from the first week

  • Reporting an issue takes a minute, photo included

  • The outside plumber fits too: what they did and what they charged gets recorded

  • Room blocked for repair = block on the calendar

  • Per-room history reveals what keeps breaking

Connects with

No module lives alone: they share the same data from the source.

Housekeeping → Expenses → Reservations and calendar →

Frequently asked questions

Who can open a ticket?

Anyone on the team with access, from their phone. Friction in reporting is exactly why issues go unreported.

Can I block a room while it's being repaired?

Yes, and the block shows on the calendar and the connected channels: a broken room doesn't get sold.

See it working with your operation in front of you

Request a demo See the full tour